Service Reviews For Sport Clips Haircuts of Summerville

I checked in on-line at 3:45 and it said a 68 minute wait. Arrived at 4:45 sign said would be another 22 minutes. When my turn came the stylist begged me to give her 5 to 10 mins to do something with some other employees. I stated I would walk down to CVS and get a prescription and be right back. I left at 6pm without a hair cut. I WILL NOT be returning. Several others walked out or complained about wait times and/or their names just being dropped of the list while still waiting. One of the stylist stated "It does that when your name has been up there so long." POOR CUSTOMER SERVICE

Got here at 130 Just wanted a haircut and beard trim Only one girl does beard She was out to lunch So we said we would wait 217 still waiting to get bead trim She took another customer over us She can't stop flirting with the customer she has to get to my husband to do his beard

Reply from Sport Clips Haircuts of Summerville:
Hey Kathy, thank you for taking the time to let us know about your visit with us. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. Again, thank you for your feedback, it will be immensely helpful.

I typically get my hair cut here for the last 2ish years. Almost three. Today I arrived just over half an hour before close with no one waiting and the stylists just chatting. I was very rudely informed that unless I checked in online they weren’t accepting any walk-ins. I more than understand not wanting to work with a mere 30 mins left in your day, but it’s kinda your job. (Not to mention there was no reason to be rude) Unfortunately, I will be finding another place to have my hair cut.

Reply from Sport Clips Haircuts of Summerville:
Hey Brandon, thank you for letting us know about this issue. We're sorry to hear about this experience as we normally strive for clients to have the best visit with us as possible. Thank you again for your feedback on this.